Support

Raise a warranty claim

Simple and hassle-free

How a claim works

Fill the form
Tell us your details and serial number. It takes under a minute.
We call you
Our team calls to confirm the issue and the details.
We pick up
We arrange a pickup of your unit at a convenient time.
We fix and return
We repair it and deliver it back to your door.

Warranty support

Raise a claim in a minute

Something not right with your cooktop? Fill in a few details and our team takes it from there, we call to confirm, pick it up, fix it, and return it.

Covered by a 1-year manufacturer warranty
Free pickup and return, no running around
We call to confirm before we collect
Genuine parts and trained technicians

Warranty claim details

Fill in the details below and submit your claim.

Warranty FAQs

What does the warranty cover?

The 1 year warranty covers manufacturing defects, the heating element, the control board, and the display. If it fails through normal use, we repair or replace it.

What isn't covered?

Physical or water damage, glass broken by impact, and issues from unauthorised repairs fall outside warranty. We'll always tell you upfront if a claim isn't covered.

How long does a claim take?

We usually confirm within one business day, pick up within a few days, and return your unit as soon as the repair allows. We keep you updated throughout.

What do I need to raise a claim?

Just your name, the product name, the serial number from the label or box, and a contact number. That's enough for us to get started.

Is there any charge to raise a claim?

No. Raising a claim, and the pickup and return, are free for in warranty issues. Out of warranty repairs are quoted first, with no obligation.